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Patient Bill of Rights

Home/Legal/Patient Bill of Rights

About This Page

The Patient Bill of Rights is not published here yet. Nothing on this page creates, states, or limits any right, obligation, or commitment, and nothing on this page has legal effect.

The following policies are published in full and can be opened from the legal links in the footer of every page: the Privacy Policy, the Terms and Conditions, the Telehealth Consent, the HIPAA Notice, and the Consumer Health Data Privacy Policy.

If you have a question in the meantime, you can reach us using the support details on our Contact page. For a question about the medical care you receive, contact your Medical Group through the patient portal.

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Clinical services are provided by Dr Tel X, an independent professional medical practice. To contact the provider network directly:

  • support@drtelx.com
  • 1-855-697-5757
  • 1030 N Center Pkwy, Kennewick, WA 99336

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers, the Provider has determined the prescription product is appropriate for you, and the Provider has written a prescription.

We do not control or interfere with the practice of medicine by the Medical Groups or any Providers, each of whom is solely responsible for directing the medical care and/or treatment they provide to you. By accepting this Agreement, you acknowledge and agree that TrinityRx is not a healthcare provider and that by using the Service, you are not entering into a doctor-patient or other healthcare provider-patient relationship with TrinityRx. By using the Service, you may, however, be entering into a doctor-patient or other healthcare provider-patient relationship with the Medical Group and/or one or more Providers. Further, we do not control or interfere with any professional service provided by the Labs and Pharmacies, each of which is solely responsible for their provision of professional services rendered via the Service.

TrinityRx and the Medical Groups are not enrolled with, and are not participating providers with, any federal or state healthcare programs (i.e., Medicare, Medicaid) or commercial payers for the provision of any healthcare services or supplies and, as such, neither you nor TrinityRx or the Medical Groups may receive payment from such programs or payers for the services or products provided to you by TrinityRx or the Medical Groups. Further, to the extent that any of the Labs, Pharmacies, or Providers may be enrolled in federal or state healthcare programs, the focus of certain services and products on wellness, health education, and prevention and the means through which the services and products are provided or made accessible through the Service typically precludes such services and products from being covered benefits under these programs. By choosing to use the Service, you are specifically choosing to obtain products and services on a cash basis outside of any federal or state healthcare program or commercial payer. Thus, you are solely responsible for the costs of any service or product provided to you.

TrinityRx is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Labs, Pharmacies, or Medical Groups may or may not be a “covered entity” or “business associate” under HIPAA, and TrinityRx may in some cases be a “business associate” of a Lab, Pharmacy, or Medical Group.

If you are experiencing a life-threatening situation such as contemplating suicide, call 911 or the 988 Suicide and Crisis Lifeline at 988.

TrinityRx is the technology platform. The medical providers are licensed physicians and practitioners who operate through the platform. You are not in a doctor-patient relationship with TrinityRx — you are in one with your provider.Prescription treatments require an online consultation. A licensed provider decides eligibility.If eligible, your provider issues a prescription. It is dispensed by a licensed pharmacy.

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